Welcome to Phoenix Pizza & Wings. By accessing our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our website or placing an order — whether in person, by phone, or online — you confirm that you are at least 18 years of age and agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Our Services
Phoenix Pizza & Wings offers fresh, made-to-order pizza, wings, burgers, and other food items for dine-in, take-out, and delivery (where applicable). Menu items, prices, and availability are subject to change without notice.
- Walk-in specials are available during store hours and while supplies last.
- Party specials and combo deals are subject to availability.
- Prices listed on our menu are in Canadian dollars (CAD) and are inclusive of applicable taxes.
3. Orders & Payment
Orders can be placed in person, by phone at +1 416-293-0006, or through our authorized online ordering platforms.
- We reserve the right to refuse or cancel any order at our discretion.
- Payment is due at the time of order. We accept cash and major credit/debit cards.
- In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or cancel the order.
4. Allergen Information
While we take care to maintain halal standards across our menu, our kitchen handles a variety of ingredients including wheat, dairy, eggs, and nuts. We cannot guarantee a completely allergen-free environment. If you have a food allergy or dietary restriction, please inform us before placing your order. We are not liable for any adverse reactions to allergens.
5. Walk-In Specials & Promotions
Walk-in specials and promotional offers are available during designated times and while supplies last. Promotions cannot be combined with other offers unless explicitly stated. We reserve the right to modify or discontinue any promotion at any time without prior notice.
6. Cancellations & Refunds
Once an order has been prepared, it cannot be cancelled. If you are dissatisfied with your order due to an error on our part, please contact us immediately at the time of pickup or delivery. We will do our best to resolve the issue, which may include a replacement item or store credit at our discretion.
- Refunds are not issued for change-of-mind cancellations.
- Any complaints must be raised at the time of receiving the order.
7. Intellectual Property
All content on our website — including logos, images, text, and design — is the property of Phoenix Pizza & Wings and may not be reproduced, distributed, or used without our express written permission.
8. Limitation of Liability
Phoenix Pizza & Wings shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our liability is limited to the value of the order placed.
9. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
10. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website or services after any changes constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us:
- Address: 1 Bonis Ave, Scarborough, ON M1T 2T9, Canada
- Phone: +1 416-293-0006
- Email: info@phoenixpizza.ca